Returns & Exchanges

Welcome to the official Returns and Exchanges Policy of HandForgedWork LLC. We are incredibly proud of the premium quality and craftsmanship that goes into every single blade we forge. Our artisans pour their dedication, time, and skill into crafting tools that are built to last a lifetime. However, we completely understand that occasionally an item may not meet your exact expectations or there may be an unforeseen issue with your order upon delivery. We have carefully designed this comprehensive policy to be fair, transparent, and straightforward so that you can confidently shop with us knowing exactly where you stand.

The 30-Day Return Window

We want you to have ample time to inspect your newly forged tool and ensure it meets our rigorous standards. HandForgedWork LLC gladly accepts returns and exchange requests initiated within a strict 30-day window. This 30-day period begins on the exact date that the carrier records the package as officially delivered to your specified shipping address. Any requests for a return or an exchange made after this 30-day window has expired will unfortunately not be accepted under any circumstances.

Required Condition for Returns

In order for a return or exchange to be successfully processed and approved by our team, the item must be returned to us in pristine, unused condition. It must be completely free of any scratches, scuffs, or signs of field use. Furthermore, it must be returned in its original, undamaged packaging with all included accessories, certificates of authenticity, and protective sheaths intact.

Most importantly, the blade must not have been sharpened, honed, or altered in any way by the customer. Because our master smiths meticulously sharpen and hone each edge before dispatch, any attempt to re-sharpen the blade dramatically alters the physical geometry and condition of the steel. Consequently, any blade that has been sharpened or modified by the customer cannot be returned or exchanged. Our receiving team will strictly inspect the edge geometry of every returned item to verify compliance with this rule.

Who Pays for Return Shipping?

We strive to be as fair as possible when allocating the costs associated with return shipping logistics. The responsibility for these shipping costs is determined entirely by the underlying reason for the return:

• Manufacturing Faults or Transit Damage: If your blade arrives with a genuine manufacturing defect, or if it was damaged during the physical transit process, HandForgedWork LLC takes full responsibility. We will gladly cover 100% of the return shipping costs. In these specific scenarios, the customer is entitled to a full and complete refund of their original purchase price.
• Change of Mind or Other Reasons: If you are returning an item simply because you have changed your mind, ordered the wrong size, or for any other reason not related to a defect or transit damage, the customer is solely responsible for paying all return shipping costs. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item without it.

The same split applies wherever you are in the world. Returns travel to our United States facility, so a customer outside the United States pays the international return postage on any return that is not a manufacturing fault or transit damage.

Zero Restocking Fees

Many luxury retailers penalize their customers for returning items by charging arbitrary restocking or handling fees. At HandForgedWork LLC, we do not believe in hidden penalties. There is absolutely no restocking fee applied to any approved return. As long as the item meets all of our required condition standards, you will not be charged any administrative fees for the processing of your return.

How to Start a Return

To initiate a return or exchange, you must first contact our dedicated customer support team via email at {{CONTACT_EMAIL}}. Please include your official order number in the subject line of the email. If you are reporting a manufacturing fault or transit damage, you must also attach clear, well-lit photographs of the issue so our team can accurately assess the situation.

Once we have reviewed your initial request, our team will reply with an official Return Authorisation and provide you with our secure United States return address. We must strictly warn all customers: absolutely do not ship anything back to us or to the return address on the original shipping label before receiving this official Return Authorisation and the correct US return address. Any unauthorized returns, or packages sent to an incorrect facility without prior approval, simply cannot be tracked and will not be processed for a refund.

Refund Timing and Processing

Once your returned package arrives at our United States facility, it will be handed over to our quality assurance team. Please allow 5 to 10 business days for our team to thoroughly unpack, inspect, and verify the condition of the returned item. If the item passes inspection and meets all of our aforementioned condition requirements, your refund will be immediately authorized.

The funds will be automatically credited directly back to the original payment method utilized during the initial checkout process. Please be aware that depending on your specific banking institution or credit card provider, it may take several additional business days for the refunded amount to officially post to your account statement.

Exchanges

We are very happy to process exchanges for customers who prefer a different model, size, or style. Exchanges are fully available within the exact same 30-day window and are subject to the exact same condition requirements as standard returns. The item must be entirely unused, unsharpened, and in its original packaging. To begin an exchange, please follow the exact same "How to Start a Return" process detailed above and clearly state which item you would like to receive in exchange.