Shipping Policy
Every piece we sell is finished and fitted by hand, and ships to the countries offered in the delivery country box at checkout.
Ready to Ship vs Made to Order
Each product page tells you which one you're buying.
Ready to Ship — this exact piece is already finished and sitting in our workshop. It leaves us the next business day.
Made to Order — this piece will be forged for you after you order. The production time you choose at checkout is how long that takes before the parcel leaves us.
Production times
If your order contains a made-to-order piece, you choose the production speed at checkout:
- Standard — 20-30 business days. Free.
- Priority — 15-20 business days. +$20.00.
- Rush — 10-15 business days. +$35.00.
These times cover forging, heat treatment, handle fitting, sharpening, leatherwork and final inspection. We don't rush the steel — a blade that isn't right doesn't leave the workshop.
Orders with both kinds of items
If you order a ready-to-ship piece together with a made-to-order piece, everything travels together in one parcel. That means the whole order waits for the made-to-order piece to be finished. The production time shown at checkout applies to the entire order.
If you'd rather receive the ready-to-ship piece straight away, place it as a separate order.
Delivery time
Once your parcel leaves our workshop, delivery normally takes 7–14 business days.
So a typical Standard order arrives roughly 27–44 business days after you place it, and a ready-to-ship order arrives roughly 5-7 business days after you place it. Customs clearance in your country can add time, and that part is outside our control.
Shipping cost
Shipping is free to every country we deliver to. There is no minimum order.
Carriers and tracking
We ship with DHL, FedEx and USPS, depending on your destination. Every order gets a tracking number, emailed to you the moment the parcel leaves us. You can also follow it at any time from the Track My Order page.
Import duties and taxes
We pay import duties for orders delivered to the United States, the European Union, Norway, Switzerland and Australia. The price you pay at checkout is the final price — nothing extra is collected on delivery.
Everywhere else, import duties and taxes are the customer's responsibility. These are charged by your own government, not by us, and we have no way to calculate or waive them. Your carrier will contact you if anything is owed.
Countries we don't ship to
We do not ship to the United Kingdom. UK law places restrictions on the remote sale and delivery of bladed items that we are not set up to meet, so UK orders cannot be accepted.
Your local laws
Knife and blade laws differ from country to country, and in some places from state to state. Before you order, please check what you are allowed to import where you live.
Australia is worth particular attention: the Australian Border Force restricts the import of certain blade types, including double-edged daggers, push knives, throwing knives, butterfly knives and some one-hand-opening folders. Importing these requires written permission obtained in advance. Obtaining any required permit is the customer's responsibility.
If customs seizes or destroys a parcel because the item is restricted where you live, we cannot refund the order. Please be sure before you buy — and if you're unsure, email us first and we'll tell you honestly what we know about your destination.
Age requirement
You must be 18 or older to buy from us. By placing an order you confirm that you are.
Wrong or incomplete addresses
Please check your address carefully before paying. If a parcel is returned to us because the address was wrong or incomplete, or because nobody collected it, we'll gladly resend it once you cover the return and reshipping cost.
Lost or damaged parcels
If your parcel arrives damaged, photograph the packaging and the piece before unpacking further and email us within 7 days. If tracking stops moving for more than 10 business days, get in touch and we'll open an investigation with the carrier. In either case we'll repair, replace or refund — we don't leave customers holding a problem the courier caused.
Questions
Email us at info@handforgedwork.com and we'll answer within one business day.